Support
Need help with your Brunu account, a subscription question, a bug report, or just want to share feedback? You can reach us by email and we’ll get back to you, usually within one business day.
Common questions
How do I cancel my subscription?
On iPhone, open Settings → your name → Subscriptions → Brunu and tap Cancel Subscription. You can also do this from inside the app at Settings → Plan & Billing → Manage subscription in App Store. Web subscriptions can be cancelled from Settings → Plan & Billing → Manage. Your access continues until the end of the current billing period.
How do I restore a previous purchase?
Inside the app, go to Settings → Plan & Billing → Restore Purchases. This re-checks your Apple ID for any active Brunu subscription and re-links it to your account. There’s also a Restore button on the paywall screens themselves.
I was charged but my account didn’t upgrade
First, try Restore Purchases in Settings. If that doesn’t resolve it within a few minutes, email us at info@etra.global with your account email and the approximate date and time of purchase. Apple receipts can take a moment to propagate, but we’ll make sure your tier is correctly applied.
How do I delete my account?
Open Settings → Account → Delete account inside the app. Deletion is immediate and permanent: your conversations, saved memory, forecasts you authored, and account metadata are removed. If you also have an active subscription, we recommend cancelling it first so you aren’t billed again.
Which AI providers does Brunu use?
Brunu sends conversation content to Anthropic (Claude), OpenAI (GPT), and ElevenLabs (voice synthesis), each acting as a data processor under enterprise terms. None of them train their models on your data. Full details on what each provider receives are at /ai-providers.
How do I report a problem with the app or content?
Email info@etra.global with a brief description and, if it’s a bug, your device model and iOS version. For content concerns — including AI-generated responses you believe are unsafe, inaccurate, or inappropriate — please include the time and a brief description of what you saw, and we’ll investigate within 24 hours.
Is my data sold or used for advertising?
No. Brunu does not sell your data, share it for advertising, or use it for ad targeting. See our Privacy Policy for the full breakdown of what we collect, why, and how it’s protected.
Account & billing
Press, partnerships, or anything else
Email info@etra.global and let us know what you’re working on. We try to reply to everything.